Last Updated: 27th Nov 2025

SSPM Consultants (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with us through our website, services, or communication channels.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Who We Are

SSPM Consultants is a Smartsheet Aligned Partner specializing in Smartsheet implementation, automation, integrations, project operations consulting, training, and support services. We operate across India, the United States, the United Kingdom, Australia, Italy, and other global markets.

2. Information We Collect

We collect information to provide better services and enhance your experience with SSPM Consultants.

2.1 Personal Information

When you interact with us, you may voluntarily provide:

• Name

• Email address

• Phone number

• Company name

• Job title

• Location

• Project requirements and related business information

• Billing and payment details (only when required for service engagement)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Device type

• Browser type

• Pages visited

• Usage patterns

• Cookies and tracking technologies

2.3 Information from Third Parties

We may receive information from trusted partners or platforms such as Smartsheet when required for onboarding, licensing, or support purposes.

3. How We Use Your Information

We use your information to:

• Provide Smartsheet consulting, implementation, training, and support services

• Respond to inquiries and provide customer support

• Deliver proposals, quotes, and service agreements

• Improve our website, services, and customer experience

• Process billing and manage payments

• Send updates, educational content, and service-related communication

• Conduct workshops, onboarding sessions, and resource management engagements

We do not sell your information.

4. Legal Basis for Processing (GDPR Compliance)

If you are in the EU, UK, or applicable regions, SSPM Consultants processes your information based on:

• Contractual necessity – to deliver the services you engage us for

• Legitimate interest – to improve services, prevent fraud, and enhance operations

• Consent – for marketing and optional data sharing

• Legal obligations – to comply with tax, accounting, or regulatory requirements

5. Sharing Your Information

We may share your information only with:

5.1 Smartsheet & Technology Partners

To manage your licenses, integrations, onboarding, premium apps, or admin support involving tools such as:
Control Center, Data Shuttle, Data Mesh, Dynamic View, Calendar App, Pivot App, Connectors, Resource Management, WorkApps, Bridge, and other Smartsheet capabilities.

5.2 Third-Party Vendors

Trusted providers that support:

• Payment processing

• Cloud hosting

• Analytics

• Email communication

• Customer support systems

These partners follow strict data protection standards.

5.3 Legal or Regulatory Requirements

We may disclose information if required by law or valid legal process.

We do not sell or rent personal information to any third parties.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver services

• Meet contractual obligations

• Comply with legal requirements

• Support records for accounting and tax compliance

After this period, information is securely deleted.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

• Secure encryption

• Access controls

• Compliance with industry standards

• Secure storage and transmission methods

When working with Smartsheet systems, we follow Smartsheet’s enterprise-grade security and governance frameworks.

8. Your Rights

Depending on your region, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Opt-out of marketing communication

• Request data portability

• Withdraw consent at any time

To exercise your rights, email info@sspmconsultants.com.

9. Cookies & Tracking

We use cookies to:

• Improve website performance

• Personalize your experience

• Track usage analytics

You may disable cookies through your browser settings, although this may impact site performance.

10. International Data Transfers

As we serve clients globally—including India, the US, UK, Australia, and Italy—your data may be transferred across borders.

We ensure transfers are compliant with relevant regulations such as GDPR, using:

• Standard contractual clauses

• Secure transfer mechanisms

11. Third-Party Links

Our website may contain links to external sites (e.g., Smartsheet, training resources). We are not responsible for the privacy practices of those websites.

12. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on our website with a revised “Last Updated” date.

14. Contact Us

If you have questions or requests about this Privacy Policy, contact us:

SSPM Consultants
Email: info@sspmconsultants.com
Phone: +91 7676771425
Location: Bangalore, India
Website: www.sspmconsultants.com